We have recently (February, 2015) revealed that our e-learning
initiative Garden Retail Online Workshops (GROW) is going from strength-to-strength.
After a positive 2014, two new modules have been launched
for the initiative, which helps member garden centres keep their customer
service at the highest standards, with plans for more in the future.
Mike Burks, who, alongside Tammy Woodhouse, is one of our
executive committee members helping to deliver GROW, said: “2014 was an
extremely successful year for GROW. Six new organisations signed up and we
launched several new e-learning modules, including Basic Planting, Basic
Houseplants, GYO Tomatoes, Christmas Houseplants and Think 21/Think 25, which
is a module that deals with the legal aspects surrounding the sale of age
restricted products.
“In 2015 we have already launched two brand new modules,
which are Basic GYO Vegetables and GYO Potatoes. We’re also working on Danish
trolleys, Watering at Home, Outdoor Furniture, Barbecues and Customer Services
modules too.
“GROW is available to all GCA members to ensure their
teams receive quality training that is both convenient to implement and easy to
manage.”
The aim of the GROW e-learning modules is to give garden
centres an opportunity to train all their staff to ensure their level of basic
horticultural understanding is increased and that the necessary compliance
training on topics such as health and safety and food hygiene is delivered.
We are currently have in excess of 8,000 staff members
from more than 90 garden centres who access GROW. It has been extremely popular
and it has been great to see it expanding in the first two years since its
launch and this expansion, of both content and number of users, is set to
continue in the future.
The programme is ideal for our members as it is a
resource that is available to them 365 days a year and it enables targeted and
specific training on topics related to the operation of a garden centre, which
enables them to maintain their customer service standards at the highest level
possible.
This year looks set to be a great year for GROW as we
launch new modules and hope to see more centres signing up. Members who would
like to find out more should contact our Chief Executive, Iain Wylie, via iain@gca.org.uk.
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